Tier I Help Desk Administrator

Job Number:
Job Category:
Information Technology - Systems
Yes, 10% of the time
Day Job
Potential for Teleworking:
Clearance Level Must Currently Possess:
Top Secret/SCI
Clearance Level Must Be Able to Obtain:

Leidos has an immediate opening for a Tier I Help Desk Administrator in Hampton, VA. Candidates must possess a current TS/SCI security clearance.


The candidate will perform Tier-1 help desk support and troubleshooting of customer IT systems. The client systems specialist will work in a dynamic team that executes, enables, and protects operations within an enterprise network architecture.  The organization supports over 500 customers with requirements that involve desktop hardware and application support, networking, telecommunications, and data center operations. The specialist will provide first-level contact with customers and convey resolutions to issues, track and route trouble tickets, and perform additional client-level IT support.
  • Responsible for the planning and managing the workflows of IT projects.
  • Interact with customers to identify IT problems and troubleshoot expediently.
  • Communicate job status information to all team members.
  • Coordinate with external organizations, to include Tier-2 and Tier-3 organizations, to implement projects and solve IT issues.
  • Promote best practices to enhance and improve organizational processes.
  • Work with project managers and client systems team to implement IT capabilities.

Basic qualifications:
  • Current TS/SCI security clearance.
  • Be well organized, detail oriented, and have the ability to multitask and communicate clearly with team members and customers.
  • Perform frequent lifting and moving of IT equipment weighing up to 25 pounds.
  • Be able to perform duties in confined environments.
  • Bachelor’s degree in computer science, computer engineering, information management, or equivalent IT degree (experience may be substituted in lieu of degree..
  • IT customer support experience in an enterprise environment. 
  • Technical experience in one or more Information Systems.
  • CompTIA Security+ certification.




Leidos Overview:
Leidos is a global science and technology solutions leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported pro forma annual revenues of approximately $10 billion for the fiscal year ended January 1, 2016 after giving effect to the recently completed combination of Leidos with Lockheed Martin's Information Systems & Global Solutions business (IS&GS). For more information, visit www.Leidos.com. The company's diverse employees support vital missions for government and commercial customers. Qualified women, minorities, individuals with disabilities and protected veterans are encouraged to apply. Leidos is an Equal Opportunity Employer.
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