This position is for a 12 hour shift (6AM to 6PM or 6PM to 6AM, 3/4 days per week, including weekends and holidays).
This position will provide technical support to mission-targeted infrastructures. Responsibilities include the operations and maintenance (O&M) of telephone systems, network architectures (both LAN and WAN), and customer specific applications. Candidates are expected to perform systems analysis by use of log files and system output to determine where and why failures happen. They assist in the development and enhancement of monitoring tools. They create/design standard operating procedures, processes and customized screen views. The position requires frequently adapting O&M processes to support new system features/capabilities to reduce the impact of negative events, and coordinating with both senior customer leadership and system technical staff to ensure the resolution of abnormal system performance.
Bachelor's degree or equivalent experience.
8+ years experience.
Candidate will provide Tier 1 troubleshooting and problem solving using on-the-job experience, documentation (SOPs), knowledge bases, and deployed network and IT management tools. Candidate will serve as liasion between the end users / customers and Sr. technical staff if problems are escalated. In addition to service desk related work actitivies, the candidate may be requested to process routine customer work orders (adding routes, adding system accounts, etc.).
Leidos is a global science and technology solutions leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported pro forma annual revenues of approximately $10 billion for the fiscal year ended January 1, 2016 after giving effect to the recently completed combination of Leidos with Lockheed Martin's Information Systems & Global Solutions business (IS&GS). For more information, visit www.Leidos.com. The company’s diverse employees support vital missions for government and commercial customers. Qualified women, minorities, individuals with disabilities and protected veterans are encouraged to apply. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an Equal Opportunity Employer.