ServiceNow Systems Administrator

Job Number:
Job Category:
Information Technology - Systems
Day Job
Potential for Teleworking:
Clearance Level Must Currently Possess:
Clearance Level Must Be Able to Obtain:
Public Trust

The Health Products and Solutions Operation currently has an opening for a ServiceNow Systems Administrator to support a large healthcare contract in Rockville, MD. This position is contingent on contract award.

Primary Responsibilities:

Maintain, configure,  support, and update a Tier 0 Self-help Solution for end users through ServiceNow. 
Assist with the implementation of linking the Tier 0 solution to the customer's password reset tools.
Assist with the integration of the Tier 0 solution with the knowledge base furnished in ServiceNow. 
Assist with developing a Mobile Application for all platforms supported by the customer that will enable end users to search for their ticket and view ticket status.
Maintain, configure, support, integrate, and update the ServiceNow Customer Service Portal that shall be accessible 24x7x365 and provide role-based access to customer-selected tools.
Assist with providing granular reporting at the individual customer organization level as well as custom and ad hoc reporting to support customers as they request information.
Assist with setting up a single repository of all Contractor deliverables, reports, and other relevant documentation for access by the customer.


Basic Qualifications:
Bachelor’s degree or equivalent and five (5) years of general experience. Six (6) years of general experience is considered equivalent to a Bachelor’s degree. With a Master’s degree, three (3) years of general experience is required. With a PhD, one (1) year of general experience is required.

Desired Qualifications:
Bachelor’s Degree in Computer Science, Information Systems or equivalent field of study
ServiceNow System Administration Certification
ServiceNow Scripting
ITIL v3 Foundations certified
2+ years of experience with web design and web technology (HTML/CSS/JavaScript/XML)
2+ years of experience with service portal creation and maintenance (AngularJS)
2+ years of experience with Content Management System (CMS) and maintenance (Jelly Scripting)
Knowledge Management Implemation experience preferred
Experience with generating  reports, KPI analysis, and performance analytics preferred
Strong working knowledge of various ServiceNow components such as Service Desk, Service Portal, Knowledge Management, Mobility, and Service Request Management
Strong organzational and project management skills
Meticulous attention to details and processes
Conduct regular sessions with Business Users to understand the future needs of ServiceNow platform
Knowledge of software engineering concepts and techniques, extensive knowledge of relevant software languages, general knowledge of software development tools and environments
Strategic thinking
Ability to develop, plan and implement short- and long-range goals
Ability to deal effectively in a team environment
Ability to establish priorities, demonstrate discipline and independent judgment
Excellent written, oral, instructional, presentation and interpersonal skills focused on motivation and positive attitude. Highly self-motivated, directed and change oriented

Leidos Overview:
Leidos is a global science and technology solutions leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported pro forma annual revenues of approximately $10 billion for the fiscal year ended January 1, 2016 after giving effect to the recently completed combination of Leidos with Lockheed Martin's Information Systems & Global Solutions business (IS&GS). For more information, visit www.Leidos.com. The company’s diverse employees support vital missions for government and commercial customers. Qualified women, minorities, individuals with disabilities and protected veterans are encouraged to apply. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an Equal Opportunity Employer.
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