This position is responsible for installation, configuration, administration, support and maintenance of systems, including associated hardware. Duties may include updating to new systems, as well as support on current systems by tuning performance, allocating storage space, and implementing critical system patches. The successful candidate will work within an ITIL environment. The position is a highly customer focused environment to provide system administration and proactive support of the Centers for Medicare and Medicaid Service (CMS) Deskside Support environment.
Perform specific duties as an on-site Deskside Support Technician through a flexible tiered team approach in support of the infrastructure operations, hardware, software and mobile devices. The candidate will work as a seasoned technician providing on-site technical support leading to issue resolution for all standard local and network printer hardware and all software applications installed on the PC desktops, laptops, tablets, iPad and Mobile Device Management (i.e. iPhones, iPad, MiFi, Aircards) in the CMS environment. The candidate will utilize Remedy, Service Now (SNOW), Active Directory, TEMS, Windows 8.1 and Windows 10, Outlook/Office 365, Imaging Computers, McAfee, Checkpoint, AnyConnect, Apple Products and other enterprise software.
Additional responsibilities will include troubleshooting and working with other technical functional groups i.e., Service Desk, Network, Server, EUA, Security and Engineering Team for all supported technical issues, PC's, network\local printers and mobile devices supported by Deskside Support.
Candidate must have excellent customer service skills, a team player, adhere to Standard Operating Procedures (SOP) and willing to go the extra mile in a fast pace environment to service the customer with a positive attitude.
BS degree and 2 – 4 years of prior relevant experience or Masters with less than 2 years of prior relevant experience. Years of experience may be substituted for a degree
Leidos is a global science and technology solutions leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported pro forma annual revenues of approximately $10 billion for the fiscal year ended January 1, 2016 after giving effect to the recently completed combination of Leidos with Lockheed Martin's Information Systems & Global Solutions business (IS&GS). For more information, visit www.Leidos.com. The company’s diverse employees support vital missions for government and commercial customers. Qualified women, minorities, individuals with disabilities and protected veterans are encouraged to apply. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an Equal Opportunity Employer.