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IT Operations Helpdesk analyst

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Job Number:
643240
Job Category:
Information Technology - Systems
Location:
TAMPA, FL US
Schedule:
Full-time
Travel:
None
Shift:
Day Job
Potential for Teleworking:
No
Clearance Level Must Currently Possess:
Secret
Clearance Level Must Be Able to Obtain:
None
Description:
Leidos has an immediate opportunity for an IT Operations Helpdesk analyst to provide SME expertise to the integrated team support and maintenance of Windows and Linux operating systems, troubleshoot and resolve problems as required, and serve as one of the highest levels of escalation for service and security issues within MARCENT.   

PRIMARY RESPONSIBILITIES:  
As the resident expert, administer storage, network and voice service management hardware and software. 
Maintain the integrity of software and services. 
Provide senior level planning, scheduling, testing, and coordination for installation of upgrades. 
Track service dependencies. 
Coordinate and work closely with Marine Corps Cyber Operations Group (MCCOG) and CENTCOM J6 to maintain and troubleshoot service outages. 
Write and maintain system documentation, standard operating procedures (SOP), and desktop procedures. 


Qualifications:
BASIC QUALIFICATIONS: 
Proficient in Microsoft core architectures including Active Directory, Exchange and Microsoft Clustering Services, Azure and Office 365 migrations.  
In-depth knowledge and experience deploying multiple Virtualization technologies, including Microsoft’s Hyper-V, Microsoft Virtual Server, VMWare ESX, and VMWare Server.  
 Must be familiar with firewalls and their services and security.  
Must be familiar with Cisco networking technologies and configuration.  
Must have DoD 8570 required certification (A+ or Security+).
Must have Secret security clearance.
HS graduate
Minimum 4 years in IT Customer Support

PREFERRED QUALIFICATIONS:  
MCP 70-270
CCNA


Leidos Overview:
Leidos is a global science and technology solutions leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported pro forma annual revenues of approximately $10 billion for the fiscal year ended January 1, 2016 after giving effect to the recently completed combination of Leidos with Lockheed Martin's Information Systems & Global Solutions business (IS&GS). For more information, visit www.Leidos.com. The company’s diverse employees support vital missions for government and commercial customers. Qualified women, minorities, individuals with disabilities and protected veterans are encouraged to apply. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an Equal Opportunity Employer.
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