Tailored Deskside Service Delivery Manager (SDM)
The Service Delivery Manager (SDM) manages services to ensure the efficient delivery of high quality services to meet PWS and Service Catalog performance requirements. The SDM reports to the Chief Engineer and is responsible for SLA performance and ensuring quality delivery of services to end users. The SDM serves as the process owner for the processes in their service area and ensures all technical staff understand and follow process steps. The SDM monitors and reports on process performance, ensuring population of metrics into the program end-to-end metrics framework. The SDM supports the CSI/QA Lead with structured technical improvement activities. The SDM assists the Regional Transition Coordinators in executing Knowledge Transfer activities and ensuring that all service requirements are transitioned at all sites in their regions.
Director Support Services
Regional Support to Data Center Service Provider
Experience providing service delivery for executive support services
Experience providing service delivery for college / training support services
Leidos is a global science and technology solutions leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported pro forma annual revenues of approximately $10 billion for the fiscal year ended January 1, 2016 after giving effect to the recently completed combination of Leidos with Lockheed Martin's Information Systems & Global Solutions business (IS&GS). For more information, visit www.Leidos.com. The company’s diverse employees support vital missions for government and commercial customers. Qualified women, minorities, individuals with disabilities and protected veterans are encouraged to apply. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an Equal Opportunity Employer.