Helpdesk Tier 2 Support
Leidos is excited about our upcoming work with a Federal law enforcement agency. The Tier 2 Technician must have the ability to work in an environment where problem solving and organization is required, have good verbal and written communication skills to coordinate with co-workers within software team. Daily tasks will include: resolving help desk tickets, monitoring systems, software testing, and coordination with software developers. A diverse set of skills will be required to resolve a complex and wide ranging set of problems.
Provides technical support and troubleshoots solutions for a wide range of software applications.
Utilizes problem solving skills to resolve help desk tickets and make recommendations to software developers
Monitors system and software status. Resolves outages and elevates to Tier 3 as needed.
Possible light design and programming work supporting Tier 3 support.
Fluent in use of Microsoft Word, Microsoft Excel, and Microsoft Power Point. Experience writing and editing training products and documents. Develops and creates documentation and support materials.
Previous work the Department of Justice (DOJ) desired.
EDUCATION & EXPERIENCE:
Typically requires BS degree and 2 – 4 years of prior relevant experience or Masters with less than 2 years of prior relevant experience.
Leidos is a global science and technology solutions leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported pro forma annual revenues of approximately $10 billion for the fiscal year ended January 1, 2016 after giving effect to the recently completed combination of Leidos with Lockheed Martin's Information Systems & Global Solutions business (IS&GS). For more information, visit www.Leidos.com. The company’s diverse employees support vital missions for government and commercial customers. Qualified women, minorities, individuals with disabilities and protected veterans are encouraged to apply. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an Equal Opportunity Employer.