Technologist / Engineering SME

Job Number:
Job Category:
Information Technology - Other
Day Job
Potential for Teleworking:
Clearance Level Must Currently Possess:
Clearance Level Must Be Able to Obtain:
Public Trust

The Civil Health Operation is seeking a Technologist / Engineering SME, contingent upon contract award, in Bethesda, MD.

A senior position with candidate serving as an internal technical consultant / SME guiding the team on day-to-day delivery of best practice Service Desk, Desktop Engineering, and Infrastructure Operations support for an enterprise environment servicing 3,000+ end devices. An experienced professional with hands-on experience in enterprise desktop deployment and managing, including oversight of application packaging, deployment, documentation, release control, baseline desktop image creation for multiple hardware platforms.

Main Responsibilities:
• Lead and support a team of technicians and engineers to design, implement, integrate, and continuously improving technical capabilities supporting an enterprise IT environment
• Provide technical leadership and guide the team to support strategic planning, technology roadmap development, problem resolution, requirements analysis, concept of operations development, and systems engineering projects
• Guide and support cross functional teams providing service desk, infrastructure operations, Agile- / DevOps-based software development, and security support services


Basic Qualifications:
• 10+ years of experience and successful track record of organizing and leading teams to deliver exceptional IT support services within enterprise environments
• Experience as a manager, project manager, and / or technical team lead for enterprise IT projects
• Experience using industry best practices such as ITIL/ITSM, Agile, and/or Kanban delivery framework
• Experience with designing, implementing, and managing highly complex technical solutions including server architecture, datacenter architecture, security architecture, and DR/COOP architecture
• Experience supporting a large campus enterprise IT environment
• Experience with vendor management
• Experience providing technical advisory services to Government or commercial clients at the CxO level
• Ability to foster a positive, supportive, team oriented work environment, and continuously improve operational processes and practices
• Ability to provide coaching, technical guidance, and training to team members
• Ability to guide the team and directly assist in developing standard operating procedures (SOPs), work instructions, policies and procedures
• US Citizen or US Person (Green Card Holder) with the ability to obtain a security clearance

Required Technical Knowledge:
• Hands-on experience with enterprise IT tools / technologies including but not limited to:
o Operating systems and hardware platform such as Windows (7 and 10, and server platforms), Linux, and Apple OS X
o Desktop imaging creation, test, validation, and distribution tools such as JAMF Casper Service, MDT, or SCCM; and desktop encryption technologies
o Tools such as Software Distribution and Patch Management (Tivoli TEM/BigFix, Microsoft SCCM), Privilege Escalation such as PowerBroker, Virtualization (VMware), DR/COOP (AWS or Azure), Performance Monitoring (Solarwinds, Splunk), and Enterprise print services
o MS Windows network infrastructure, including Active Directory and Group Policy, directory services such as LDAP
o VMWare ESXi/vSphere environment for enterprise environments, advanced VMware concepts such as vSphere Distributed Switch (vDS), Site Recovery Manager (SRM), vSphere Storage I/O Control (SIOC), VMware Network Virtualization and Security Platform (NSX), Update Manager
o Cloud strategies and knowledge of AWS, Azure, or others
o Security vulnerability scanning and remediation tools
o Networking technologies (LAN, MAN, WAN)
o Database server architecture
o Datacenter design and operations
Additional Desirable Qualifications:
• Certifications such as ITILv3/ITSM, MCSE, CCNP, CCIE, CISSP, or Apple certifications
• Agile, Scrum, or Kanban certification / experience
• PMP certification
• Experience with ServiceNow, remote control/remote support tools, and troubleshooting/diagnostics tools
• Familiarity with health IT environments
• Excellent oral and written communication skills
• BA or BS degree (advanced degree preferred)

Leidos Overview:
Leidos is a global science and technology solutions leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported pro forma annual revenues of approximately $10 billion for the fiscal year ended January 1, 2016 after giving effect to the recently completed combination of Leidos with Lockheed Martin's Information Systems & Global Solutions business (IS&GS). For more information, visit www.Leidos.com. The company’s diverse employees support vital missions for government and commercial customers. Qualified women, minorities, individuals with disabilities and protected veterans are encouraged to apply. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an Equal Opportunity Employer.
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