Home




Video and Audio/Visual Service Delivery Manager (SDM)

APPLY NOW    
Job Number:
644983
Job Category:
Information Technology - Systems
Location:
SPRINGFIELD, VA US
Schedule:
Full-time
Travel:
Yes, 10% of the time
Shift:
Day Job
Potential for Teleworking:
No
Clearance Level Must Currently Possess:
Top Secret/SCI with Polygraph
Clearance Level Must Be Able to Obtain:
None
Description:

The Service Delivery Manager (SDM) manages services to ensure the efficient delivery of high quality services to meet PWS and Service Catalog performance requirements. The SDM reports to the Chief Engineer and is responsible for SLA performance and ensuring quality delivery of services to end users. The SDM serves as the process owner for the processes in their service area and ensures all technical staff understand and follow process steps. The SDM monitors and reports on process performance, ensuring population of metrics into the program end-to-end metrics framework.  The SDM supports the CSI/QA Lead with structured technical improvement activities.  The SDM assists the Regional Transition Coordinators in executing Knowledge Transfer activities and ensuring that all service requirements are transitioned at all sites in their regions.

 

The SDM is responsible for the following services:

 

Video and Audiovisual (A/V) Support Services       

Video Teleconferencing (VTC) Support Services

Video-on-Demand (VoD) Support Services

 Audio/Visual (A/V) Support Services

 

UFS


Qualifications:

Basic Qualifications:

 

Bachelor's  degree and 8 – 12 years of prior relevant experience or Masters with 6 – 10 years of prior relevant experience. 

Experience providing service delivery for 1 or more of the above services

TS/SCI with Poly clearance is required

 

Desired Qualifications:

 

ITIL Certifications


Leidos Overview:
Leidos is a global science and technology solutions leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported pro forma annual revenues of approximately $10 billion for the fiscal year ended January 1, 2016 after giving effect to the recently completed combination of Leidos with Lockheed Martin's Information Systems & Global Solutions business (IS&GS). For more information, visit www.Leidos.com. The company’s diverse employees support vital missions for government and commercial customers. Qualified women, minorities, individuals with disabilities and protected veterans are encouraged to apply. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an Equal Opportunity Employer.
Other Locations:  
APPLY NOW