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Call Center Customer Support Representative

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Job Number:
645587
Job Category:
Information Technology - Other
Location:
INDIANAPOLIS, IN US
Schedule:
Full-time
Travel:
None
Shift:
Evening Job
Potential for Teleworking:
No
Clearance Level Must Currently Possess:
None
Clearance Level Must Be Able to Obtain:
Public Trust
Description:

The Federal Trade Commission (FTC) SNS program is hiring 10 front line call center customer service representatives (CSR). FTC CSRs respond to

incoming contacts from consumers that have been victims of identify theft and consumer fraud. Efforts are made to efficiently document consumer complaints into a secure database, provide educational materials/referrals, and assist with

Federal Trade Commission rules and regulations. The expected shift is 11:20 am to 8:05 pm, Monday through Friday.

 

The office is location is 5101 Decatur Blvd, Ste B, Indianapolis, IN 46241. The WD hourly rate is $13.22 with an HW opportunity of $4.27.


Qualifications:

Required Skills:

- High School Diploma or GED equivalent

- Customer Service Experience

- General PC knowledge/skills (Familiar with Windows based programs, typing, internet, etc).

 

Desired Skills:  Preferred but not required

- Call Center experience

- Bilingual (English/Spanish Fluency in writing and speaking)


Leidos Overview:
Leidos is a global science and technology solutions leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported pro forma annual revenues of approximately $10 billion for the fiscal year ended January 1, 2016 after giving effect to the recently completed combination of Leidos with Lockheed Martin's Information Systems & Global Solutions business (IS&GS). For more information, visit www.Leidos.com. The company’s diverse employees support vital missions for government and commercial customers. Qualified women, minorities, individuals with disabilities and protected veterans are encouraged to apply. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an Equal Opportunity Employer.
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