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Remedy Ticket Queue Coordinator

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Job Number:
645953
Job Category:
Information Technology - Networks
Location:
SCOTT AIR FORCE BASE, IL US
Schedule:
Full-time
Travel:
None
Shift:
Rotating
Potential for Teleworking:
No
Clearance Level Must Currently Possess:
Secret
Clearance Level Must Be Able to Obtain:
Top Secret
Description:
The Defense & Intelligence Group of Leidos has a career opening for a Remedy Ticket Queue Coordinator at Scott AFB, IL.

PROGRAM SUMMARY:
Our customer, Defense Information Systems Agency (DISA) at Scott AFB, IL., acts as the provider of GIG/Defense Information System Network (DISN) services to its customers, the department of Defense (DoD) and national security organizations.  The core telecommunications capabilities supported by GSM-O enables the Warfighter to meet operational needs by providing world-wide telecommunications, supporting natural disaster relief, and conducting humanitarian assistance in peace time crises, regional conflicts, and at the same time executing on-going strategic deterrence activities.  This position directly supports the DISA-provided GIG capabilities and  services in our 24x7 Global Network Support Center (GNSC) working in our Internet Protocol (IP) NOC.  

PRIMARY RESPONSIBILITIES: 
•Overall network engineering support for customer programs including planning, designing, and evaluating various components of the DISA Enterprise Network.
•Solve routine technical problems following established procedures and policies
•Work directly with Engineering team to provide specifications for network architecture, evaluating and recommending new technologies to enhance current capabilities, and performing needs assessments.
•Diagnose, troubleshoot, and resolve network related issues through monitoring, testing, and servicing network equipment.

Qualifications:
REQUIRED QUALIFICATIONS:
•Bachelor's degree in a relevant technical discipline with 2 years of overall related experience; 4 years of additional related years of experience is accepted in lieu of a degree. 
•Able to obtain DoD-8570 IAT Level 2 baseline certification (Security+ CE, CISSP or equivalent).
•Able to work in a shift work environment - 24x7 operation.
•Strong written and verbal communication skills as will have to delivery information to customer at all levels.
•General understanding of network topologies, both transport and IP.
•Currently possess an active Secret security clearance.

Leidos Overview:
Leidos is a global science and technology solutions leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported pro forma annual revenues of approximately $10 billion for the fiscal year ended January 1, 2016 after giving effect to the recently completed combination of Leidos with Lockheed Martin's Information Systems & Global Solutions business (IS&GS). For more information, visit www.Leidos.com. The company’s diverse employees support vital missions for government and commercial customers. Qualified women, minorities, individuals with disabilities and protected veterans are encouraged to apply. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an Equal Opportunity Employer.
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