Smart Grid Applications Engineer

Job Number:
Job Category:
Energy / Power / Nuclear
Houston, TX US
Yes, 10% of the time
Day Job
Potential for Teleworking:
Clearance Level Must Currently Possess:
Clearance Level Must Be Able to Obtain:
Smart Grid Applications Engineer

Leidos is seeking an Application Engineer to operate and manage Smart Grid Advanced Metering Infrastructure applications, interfaces and web portal systems in support of utility industry clients.  
Duties and Responsibilities 
Duties involve responding to clients promptly and professionally, accurately documenting issues, coordinating vendor activities and following implementation procedures to ensure compliance with specifications. This role is responsible for monitoring application and system performance, status reporting and problem escalation when required. In addition, the engineer will receive and respond to service desk tickets and automated alerts. Experience working in a service desk environment, electric, water or gas utility experience, technical or engineering backgrounds and demonstrable problem solving skills are all viewed favorably. 
Provide technical and product support to clients
Analyze and resolve production system faults 
Review, analyze and resolve AMI alerts, events and statuses
Troubleshoot software application issues quickly and effectively
Review, test and manage implementation & integration of AMI device firmware and server software
Manage small projects and assist with project startup activities
Perform new meter installation transaction monitoring
Manage AMI schedule collection for service level agreement compliance
Develop and maintain knowledge base information, application documentation and procedures
Manage file system archiving & retention policies
AMI device asset management (programs, IP configurations, locations, monitoring, warranty tracking, failure modes, etc.)
Ensure that work complies with Leidos’ Standard Operating Procedures (SOPs), systems development life cycle methodology, policies, standards and procedures 
Communicate clearly and professionally with business partners and clients on the status of production outages, resolution strategy and root cause information
Must be able to multi-task and effectively prioritize within a high volume/time sensitive environment


Typically requires Bachelor's degree Computer Science, Engineering, or Business majors and 2 – 4 years of prior relevant experience working on or with technical teams, or managing small projects involved with application support. A Master’s degree (MIS) with less than 2 years of prior relevant experience will also be considered. 
Experience in the Utilities industry, Meter Data Management Systems and AMI systems helpful
Experience with web-services desired
Customer service oriented; must possess attention to detail and a sense of urgency
Solid understanding of IT technology (networking, databases, applications, hardware, etc.) 
Knowledge of systems methodologies, design, and implementation
Have strong analytical skills and problem solving techniques
Working knowledge of ITIL principles and best practices
Work well within a team environment and independently
Possess excellent written, communication and interpersonal skills

Leidos Overview:
Leidos is a global science and technology solutions leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported pro forma annual revenues of approximately $10 billion for the fiscal year ended January 1, 2016 after giving effect to the recently completed combination of Leidos with Lockheed Martin's Information Systems & Global Solutions business (IS&GS). For more information, visit www.Leidos.com. The company’s diverse employees support vital missions for government and commercial customers. Qualified women, minorities, individuals with disabilities and protected veterans are encouraged to apply. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an Equal Opportunity Employer.
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