Junior Systems Support Specialist

Job Number:
Job Category:
Information Technology - Healthcare
Yes, 25% of the time
Day Job
Potential for Teleworking:
Clearance Level Must Currently Possess:
Clearance Level Must Be Able to Obtain:
ADP2 / IT2
Leidos’s Defense Health Operation currently has positions opening for a Systems Specialist.  The positions are located in the following locations
- Ft. Polk, LA 
- National Capital Region 
- San Diego, CA
- San Antonio, TX
- Minot, ND
- Cook County, IL

Under close supervision performs first line technical support to AHLTA/CHCS customers with questions regarding account administration, distribution of software and documentation, applications, system, and network status. May answer simple technical or functional questions and perform minor troubleshooting regarding use and identification of personal computer hardware and software related to network communications. Uses established detailed guidelines and assists higher level technicians with on-site installations.  Provides support to users in helping them navigate/use software applications and troubleshoot/resolve problems. If unable to handle requests, collects and documents necessary information for the appropriate specialist, higher level personnel or tiered support.  Follows detailed administrative procedures and processes support requests accurately and in a timely manner.  Acquires and maintains knowledge of existing MHS clinical systems and new systems in order to provide accurate assistance. Attends training sessions as required (DoD, Service, MTF, and/or Corporate). Participates in special projects/data calls as required, under close supervision, that enhance the quality or efficiency of the Support service.

- Virtual Classroom Training:  CHCS Applications, AHLTA System Administration
- Technical IA Training:  A+ Certification
- MTF Specific Training; HIPPA / Privacy Act Training

Types of Tasks to Perform (non inclusive)
- Site Administration Tasks to include AHLTA/CHCS, DII System administration, scheduled backups
- Information Assurance Vulnerability Alert (IAVA) support
- Support System Upgrades (Hardware / Software / Firmware)Assist System Engineering with monitoring  System Performance  and  Management of identified  bottlenecks
- Assist Software Engineering / TIER III with resolution of data integrity issues.
- Install customer approved software (change packages, special software, quick fixes,  security patches)
- Maintain MHS approved interfaces between DMHMS IT Systems in coordination with primary vendor
- Provide onsite support for testing, evaluation and implementation of new customer approved IT systems and system enhancements
- Provide Reporting and Documentation (Data calls, Downtime, MICCB, FSW updates)
- Plan, coordinate, and participate in major system events
- Perform technical escalation
- Support special projects
- Other duties as assigned

- Applicants must have at least one year of IT experience and a high school degree.  A BS degree is preferred.  Preference will be given to local candidates.
- US Citizenship required, must be able to obtain and maintain an ADPII government security clearance.
- REQUIRED: Meet the DOD 8570 certification requirement by obtaining and verifying your Security + certification prior to your start date.

Leidos Overview:
Leidos is a global science and technology solutions leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported pro forma annual revenues of approximately $10 billion for the fiscal year ended January 1, 2016 after giving effect to the recently completed combination of Leidos with Lockheed Martin's Information Systems & Global Solutions business (IS&GS). For more information, visit www.Leidos.com. The company’s diverse employees support vital missions for government and commercial customers. Qualified women, minorities, individuals with disabilities and protected veterans are encouraged to apply. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an Equal Opportunity Employer.
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