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Service Desk Specialist II

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Job Number:
646680
Job Category:
Information Technology - Other
Location:
ARLINGTON, VA US
Schedule:
Full-time
Travel:
Yes, 10% of the time
Shift:
Day Job
Potential for Teleworking:
No
Clearance Level Must Currently Possess:
Top Secret/SCI
Clearance Level Must Be Able to Obtain:
None
Description:

Are you ready for next mission?  If so, consider the Leidos team! This is a fantastic opportunity to work with a team of highly trained and a talented professionals.

 
Leidos’ Defense & Intelligence Group has a new opening for a Service Desk Specialist II who will support the ARIES contract which provides IT repair, maintenance, operations, logistics, engineering and cybersecurity services to ensure secure, reliable, and uninterrupted availability of an organization’s IT Systems.  This position will be based at the Pentagon, Arlington, VA.
 
What you’ll be doing: 
  • Provide Tier I/II contact and incident resolution to customers with hardware, software, and application problems and attempt to resolve as many incidents during the first call.
  • Document incident resolution and status in incident database tools (i.e. BMC Remedy).
  • Create and manage user accounts, schedule video teleconferences, and provide remote troubleshooting support to customers.
  • Configure assets with the latest DISA STIGs, with limited assistance on multiple Operating Systems to include, but not limited to, LINUX, UNIX, Microsoft products, and various network components.
  • Provide input and update to standard operating procedures.
  • Participate in organizations change management process and provide polite and friendly customer service.

Qualifications:

What qualifications you’ll need to have: 

  • Active TS/SCI security clearance
  • 8570.01-M Baseline Certification: IAT Level II, Security+
  • Demonstrated experience with Remedy and Active Directory
  • High School diploma with 8+ year’s relevant experience, or Associates with 6+ years relevant experience, or Bachelor’s with 4+ years of relevant experience, or a Master’s with 2+ years of relevant experience.

Leidos Overview:
Leidos is a global science and technology solutions leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported pro forma annual revenues of approximately $10 billion for the fiscal year ended January 1, 2016 after giving effect to the recently completed combination of Leidos with Lockheed Martin's Information Systems & Global Solutions business (IS&GS). For more information, visit www.Leidos.com. The company’s diverse employees support vital missions for government and commercial customers. Qualified women, minorities, individuals with disabilities and protected veterans are encouraged to apply. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an Equal Opportunity Employer.
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