NMCI Enterprise Service and Multi-Vendor Coordination Manager
The Defense & Intelligence Group of Leidos has an opening for a NMCI Enterprise Service and Multi-Vendor Coordination Manager in the National Capital Region. Exact position location within the NCR to be determined.
Leidos is seeking a NMCI Enterprise Service and Multi-Vendor Coordination Manager to liaise between multiple vendors, contractors, and service providers on the Department of Navy (DON) Next Generation Enterprise Network Recompete (NGEN-R) contract. Multi-Provider Coordination (Seam Management) is the management, integration and coordination between multiple suppliers of IT services. The Multi-Vendor Coordination Manager will ensure optimal business value, encourage innovation and promote consistent and seamless end-to-end services to Navy Enterprise Network (NEN) customers. In addition, the Multi-Vendor Coordination Manager will lead the development, implementation, and continual improvement of cross-supplier plans, processes and procedures to ensure coordinated service delivery, including, but not limited to, NEN service catalog management, change and configuration management, incident and problem management.
•Serve as the Leidos primary representative and liaison manager between multiple contractors, service providers, and vendors throughout the entire service lifecycle.
•Lead the development, maintenance, and execution of an effective Service Integration and Management (SIAM) or Multi-Sourcing Integration (MSI) framework in coordination with the Government for managing supplier performance and improving consistency in service levels.
•Define, manage, and maintain Service Level Agreements (SLAs) for each service supported by appropriate cross-supplier agreements and procedures using Master Service Agreements, Operational Level Agreements, Service Level Agreements, and Terms and Conditions.
•Manage end-to-end service performance across multiple contractors, service providers, and vendors.
•Participate in program process development ensuring processes account for all aspects of Multi-Vendor Coordination are accounted for.
•Facilitate dispute resolution.
•Manage the monitoring and enforcement of performance controls within a multiple contractor, service provider, and vendor environment.
•Bachelor's degree with 12+ years of relevant experience or Master's degree with 10+ years of relevant experience.
•Specific experience supervising or leading teams or projects.
•Demonstrated experience leading and managing coordination of multiple vendors in an enterprise environment.
•Proven experience managing Service Level Agreements (SLAs).
•Experience utilizing project management principles using industry best practices such as the PMBOK, ITIL or SDLC.
•Currently possess an active DoD Secret security clearance or higher.
•Prior Navy NGEN or NMCI experience delivering transition or system migration services and support.
Leidos is a global science and technology solutions leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported pro forma annual revenues of approximately $10 billion for the fiscal year ended January 1, 2016 after giving effect to the recently completed combination of Leidos with Lockheed Martin's Information Systems & Global Solutions business (IS&GS). For more information, visit www.Leidos.com. The company’s diverse employees support vital missions for government and commercial customers. Qualified women, minorities, individuals with disabilities and protected veterans are encouraged to apply. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an Equal Opportunity Employer.