The Civil Health Solutions operation is currently seeking a systems engineer to support a large healthcare contract in Rockville.
Provide Email Engineering support through an integrated set of methodologies and products to enhance the operations of hardware and software systems to include the collection and analysis the email systems information, diagnosis of problems, and development of recommendations to resolve problems.
Establish and maintain new and existing Email systems and their associated software configuration baseline data and documentation.
Conduct redesign activities that modify functionality and/or produce technical improvements to enhance software and security.
Monitor system execution and performance; track and report change requests and discrepancy reports; perform problem analysis and resolution; and provide technical assistance to the end-user.
Perform system and software conversion activities that include transitioning existing applications from one environment to another.
Perform production control activities such as the support of cyclical changes to operational workloads, compression, data restores, reorganization of files, recovery of systems, production of reports, download/upload of information, and setup and verification of fields and programs for the execution of production runs.
Support the development and maintenance of a Disaster Recovery (DR) Plan to meet customer service Continuity and Disaster Recovery requirements.
Support the execution of disaster recovery procedures in accordance with the DR Plan.
Develop user-friendly interfaces between different automation functions and upload/download capabilities.
Develop and, upon government approval, implement an audit strategy to ensure the integrity and confidentiality of data.
In support of Email System Procedures and Standards, establish (or update existing) procedures and standards using all applicable standards and procedures as required by the Federal Information Processing Standards, customer requirements, other standards, and the customer standards and policies.
In support of Email System Deployment and Testing, translate the Email system specifications and detailed design documentation into system components, code, or both.
n support of Email Systems Integration, support analysis of the distribution of functionality across systems, development of system interface concepts, designs and specifications, and the development of specifications and standards for information transfer between systems.
In support of Email COTS Integration, support implementing Email COTS solutions to include: the configuration of COTS database tables, parameters, and interfaces, as well as the design, development and test of reports, interfaces, conversions, extensions and forms.
In support of Email Interoperability Testing, conduct testing to ensure interoperability with existing customer systems, to include: access to existing servers, compatibility with operating systems, COTS software and client organization applications, and communications and telecommunications systems.
In support of Email Systems Documentation, the Contractor shall maintain current supporting Email documentation, including, but not limited to, manuals for operations, system maintenance, user and training, and plans (e.g., system integration and site implementation). The documentation shall be dynamic to be modified to take advantage of new methodologies, techniques and tools. The documentation shall follow the latest approved standards for the system.
In support of Email Configuration Management, provide System Engineering which may include implementation of new application systems, and maintenance and/or enhancement of existing applications to support the Email solution. Support the Email configuration management activities throughout the life-cycle.
Supported Email Configuration Management responsibilities shall include the review of all software, hardware, network, and application changes to identify potential issues, conflicts or problems relating to the proposed changes or the timing of the changes. Changes shall include: installation of new products and components; new versions; upgrades; engineering changes; new agency-developed applications and modifications to agency applications; and development and implementation of a Configuration Management database and associated plans.
In support of Email Technical Refreshment, identify aging technology or technologies at risk of becoming obsolete during the lifecycle of a program, and identifying technology refresh activities required to prevent the decay of the Information Technology infrastructure on which programs are dependent. This shall include the identification of specific targets of possible aging technology and recommendation of specific technology to replace it. Deliver technical refresh recommendations to include specific timelines and milestones, cost/benefit scenarios, and detailed replacement procedures. Upon government approval, the Contractor shall support the configuration, installation and operation of the recommended government-furnished technology as deemed necessary by the government to refresh the aging technology.
In support of Email Technology Infusions, evaluate the customer's operational use of Email IT and identify general and specific areas where current, upcoming or state-of-the-art technology would enhance the organization’s operation. This shall include identification of the operational components evaluated, specific descriptions of the enhancements possible if the recommended technology were infused into the organization, and specific description of the technology available to realize the enhanced capability.
For all approved Email projects, deliver a project plan that includes the activities, milestones, and timelines for project completion.
Upon government approval of the project plan, xecute the project to include the configuration, installation, and operation of the recommended technology as deemed required by the government.
Ensure all Email Engineering deliverables, documentation, and artifacts adhere to the customer EPLC policies, processes, and templates.
Provide Email Engineering Tier 3 support in coordination with the Service Desk (and using the government furnished Service Management System and standard escalation procedures) to resolve email outages to include logging and reporting each user trouble call, regularly providing customers with status updates, and successfully closing out incidents on a priority ranking basis. This includes monitoring the infrastructure ticketing queues and troubleshooting and resolving infrastructure-related service requests, incidents, and problems.
Report on Tier 3 support monthly.
Deliver a root cause analysis document for each Severity 1 incident escalated to Tier 3 resolved in accordance with SLAs.
Certify applications are fully functional and operate correctly as intended on systems using the US Government Configuration Baseline (USGCB).
Bachelor’s degree or equivalent and 12 years of general experience. Experience may be substituted in lieu of degree.
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Leidos is a global science and technology solutions leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported pro forma annual revenues of approximately $10 billion for the fiscal year ended January 1, 2016 after giving effect to the recently completed combination of Leidos with Lockheed Martin's Information Systems & Global Solutions business (IS&GS). For more information, visit www.Leidos.com. The company’s diverse employees support vital missions for government and commercial customers. Qualified women, minorities, individuals with disabilities and protected veterans are encouraged to apply. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an Equal Opportunity Employer.