Business Systems Analyst
Provide software configuration and customization including, but not limited to: screen tailoring, workflow administration, report setup, data imports,
integration, custom scripting and third party software integrations
Obtain and analyze business requirements and document technical solutions
Develop, design and rollout new application modules, workflows and catalog requests
Research new functionality and recommend solutions that deliver customer value
Uses considerable judgment to determine solution and seeks guidance on complex problems.
Determines methods and procedures on new assignments and collaborates with other team members.
Candidates will demonstrate skills in areas for the administration, development, documentation and technical support of the ServiceNow platform. This position will vary in the scope of project responsibilities; and will focus on designing, integrating and delivering technical solutions that are developed on the ServiceNow platform.
Experience as an end user or technical analyst supporting the implementation, administration, configuration, and/or development of the ServiceNow tool
Excellent communication skills
US Citizenship required
Bachelor's degree in Computer Science or equivalent and a minimum of four years of related experience. Work experience can be used in lieu of degree.
Understanding ITIL principles and techniques
Experienced in the System Development Life Cycle (SDLC) processes including customer requirement analysis and system design
Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions
Leidos is a global science and technology solutions leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported pro forma annual revenues of approximately $10 billion for the fiscal year ended January 1, 2016 after giving effect to the recently completed combination of Leidos with Lockheed Martin's Information Systems & Global Solutions business (IS&GS). For more information, visit www.Leidos.com. The company’s diverse employees support vital missions for government and commercial customers. Qualified women, minorities, individuals with disabilities and protected veterans are encouraged to apply. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an Equal Opportunity Employer.