Crisis Solution Manager/Team Lead
The Civil Health Solutions Operation is currently seeking a Crisis Solution Manager/Lead to support a large healthcare contract in Baltimore.
This shift will be from 11pm to 7am Monday through Friday with rotating weekends.
Provide professional and effective technical leadership under high stress/high impact IT (Crisis) situations. This role involves assuming technical authority over a mobilized triage team, assessing the technical situation, and providing effective resolution leadership to the technical staff. Must maintain detailed knowledge of customer(s) mission and IT service support needs within a major data center environment. Position will have key involvement within IT Change Management, IT system architectural design, new business proposal input, and demonstrate expert level technical skill in a number of IT disciplines. Must provide professional Customer Service to executive and director level customers, must have professional written and verbal communication skills, and strong technical judgment skills as it relates to any given IT crisis situation. Strong collaboration/negotiation skills to obtain desired outcomes are required. Additional duties and responsibilities are:
― Ability to direct, engineer, obtain major incident resolutions in complex data center environments
― Provide Stakeholder communication (Status Updates) in complete and brief fashion
― Provide detailed account (written) of issue and resolution to the Solution Management team for optimization follow up
― Ensure performance and availability SLAs are met or exceeded.
― Develop effective collaboration and relationships with technical teams to identify and implement creative solutions that automate, reduce risks, improve system availability within security and best practice guidelines.
BS degree and 12-15 years of prior relevant experience or Masters with 6 – 10 years of prior relevant experience. Experience may be substituted in lieu of degree. Deep technical knowledge in a number of the following: Server Administration (Windows, Linux, UNIX, AIX), Cisco based networks, Firewall technologies, WebSphere, Mainframe (z/OS, z/VM), Storage systems, Data Center Operations
Leidos is a global science and technology solutions leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported pro forma annual revenues of approximately $10 billion for the fiscal year ended January 1, 2016 after giving effect to the recently completed combination of Leidos with Lockheed Martin's Information Systems & Global Solutions business (IS&GS). For more information, visit www.Leidos.com. The company’s diverse employees support vital missions for government and commercial customers. Qualified women, minorities, individuals with disabilities and protected veterans are encouraged to apply. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an Equal Opportunity Employer.