Application Support Engineer

Job Number:
Job Category:
Information Technology - Software
Day Job
Potential for Teleworking:
Clearance Level Must Currently Possess:
Clearance Level Must Be Able to Obtain:
Public Trust

Application Support Engineer needed to join a Software Escalation team supporting multiple high profile government customers on Capitol Hill and nationwide.  This position is part of a centralized technical customer service center which supports and develops proprietary web-based software products.


The Application Support Engineer is responsible for investigating and resolving reported software defects and performance issues, developing solutions, reviewing customer software enhancement requests and designing custom SQL reports based on customer requirements.  As a technical leader, he or she provides guidance and coaching for the first line helpdesk staff to increase technical knowledge and skills across the team.  Interactions include end-user support, collaboration with various levels of management across teams as well as documentation of solutions in ticketing systems and frequently asked questions articles.



Typically Requires BS and 4 – 8 years of prior relevant experience or Masters with 2 – 6 years of prior relevant experience.

- At least 4 years technical customer support experience, preferably with high profile government customers and end-users.
- Basic knowledge of database management principles (Oracle, SQL Server)
- SQL command knowledge including ability to write queries for troubleshooting, updating and/or appending data.
- Experience working with audit data and XML extracts
- Knowledge of basic HTML as used for eNewsletter design.

- Current knowledge on a variety of technologies related to working with web-based software functioning in an enterprise network environment.  Examples include: Active Directory, network troubleshooting, Exchange Server, IIS (Internet Information Services)

-Experience using browser developer mode, SQL and other scripting to troubleshoot, identify and isolate software problems.

- At least four years’ experience providing support and analysis for proprietary software with Intranet Quorum software specific experience preferred. 

Desired Skills:

- Certifications in Oracle or Microsoft Server
- Project Management/team leadership experience
- Helpdesk experience
- Training/Mentoring background

Leidos Overview:
Leidos is a global science and technology solutions leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported pro forma annual revenues of approximately $10 billion for the fiscal year ended January 1, 2016 after giving effect to the recently completed combination of Leidos with Lockheed Martin's Information Systems & Global Solutions business (IS&GS). For more information, visit www.Leidos.com. The company’s diverse employees support vital missions for government and commercial customers. Qualified women, minorities, individuals with disabilities and protected veterans are encouraged to apply. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an Equal Opportunity Employer.
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