Application Support Engineer
Application Support Engineer needed to join a Software Escalation team supporting multiple high profile government customers on Capitol Hill and nationwide. This position is part of a centralized technical customer service center which supports and develops proprietary web-based software products.
The Application Support Engineer is responsible for investigating and resolving reported software defects and performance issues, developing solutions, reviewing customer software enhancement requests and designing custom SQL reports based on customer requirements. As a technical leader, he or she provides guidance and coaching for the first line helpdesk staff to increase technical knowledge and skills across the team. Interactions include end-user support, collaboration with various levels of management across teams as well as documentation of solutions in ticketing systems and frequently asked questions articles.
- Current knowledge on a variety of technologies related to working with web-based software functioning in an enterprise network environment. Examples include: Active Directory, network troubleshooting, Exchange Server, IIS (Internet Information Services)
- At least four years’ experience providing support and analysis for proprietary software with Intranet Quorum software specific experience preferred.
Leidos is a global science and technology solutions leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported pro forma annual revenues of approximately $10 billion for the fiscal year ended January 1, 2016 after giving effect to the recently completed combination of Leidos with Lockheed Martin's Information Systems & Global Solutions business (IS&GS). For more information, visit www.Leidos.com. The company’s diverse employees support vital missions for government and commercial customers. Qualified women, minorities, individuals with disabilities and protected veterans are encouraged to apply. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an Equal Opportunity Employer.