Capacity Management Systems Engineer

Job Number:
Job Category:
Information Technology - Systems
Day Job
Potential for Teleworking:
Clearance Level Must Currently Possess:
Top Secret/SCI with Polygraph
Clearance Level Must Be Able to Obtain:
The Defense & Intelligence Group of Leidos is seeking a Capacity Management Systems Engineer  to support the Information Technology Enterprise Management Contract within the National Geospatial Intelligence Agency.

Capacity Management Systems Engineer responsibilities: 
• Provide capacity management services to ensure that capacity meets current and future requirements in a cost-effective and agile manner. 
Capacity includes: hardware/material assets (e.g., spares), consumables (e.g., printer paper), and software licenses.
• Monitor and manage capacity and spares to ensure scalability to accommodate growth, flexibility to meet changing mission needs and responsiveness to customer requirements.
• Document, maintain and execute a Capacity Management Plan that includes a plan to support incidents and standard change requests to prevent impacts to operations.
• Document and update a capacity report that includes total available capacity, total consumed capacity and capacity threshold values.
• Utilize available capacity to support break-fix, standard change requests and special orders.
• Provide customer notification when the available capacity does not meet capacity threshold values.


Required Skills:

• Bachelor's Degree and 4 years of broad IT Service Management (ITSM) experience. Additional years of experience in lieu of degree is acceptable
• Experience with Demand/Availability management, capacity management, service desk, and/or Tier 2-3 technical/engineering support of services. 
• Working knowledge of service portfolio planning and service pipeline review/update.  
• Adhere to functionality, quality, and schedule for ITSM program including communication of deliverables.  
• Create reports as needed for management and compliance.  
• TS/SCI clearance with poly is required

Desired Skills:

• ITIL Certification
• A minimum of six years' experience in medium to large scale operations of IT Service Management.  
• Configuration and development experience with Service/Product packaging, marketing, and offering within a Service Catalog.  
• Appropriate Infrastructure/Architectural Experience for requirements, product offering, and documentation with: (1) IT product capture, (2) Web Applications, and (3) Windows/Unix/Linux experience.

Leidos Overview:
Leidos is a global science and technology solutions leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported pro forma annual revenues of approximately $10 billion for the fiscal year ended January 1, 2016 after giving effect to the recently completed combination of Leidos with Lockheed Martin's Information Systems & Global Solutions business (IS&GS). For more information, visit www.Leidos.com. The company’s diverse employees support vital missions for government and commercial customers. Qualified women, minorities, individuals with disabilities and protected veterans are encouraged to apply. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an Equal Opportunity Employer.
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