Business Systems Analyst

Job Number:
Job Category:
Information Technology - Other
Yes, 10% of the time
Day Job
Potential for Teleworking:
Clearance Level Must Currently Possess:
Clearance Level Must Be Able to Obtain:
Leidos seeks a Business Systems Analyst to support the DSI program.

Primary Responsibilities below:

Ability to assist customers with Customer Relationship Management (CRM) technical support issues as well as consulting with customers on their business processes and the relevant CRM software usage to meet those business process requirements.

Majority remote customer software support with occasional onsite/In-office software consulting and software support in a demanding Federal, State and Local environment.

Ability to communicate effectively with VIP customers is a plus.

Candidate must have strong communication, customer service and organizational skills

Superior customer service, verbal and written skills

Previous ticket tracking experience is beneficial

Clear public speaking voice

Ability to gain public trust clearance and possible secret clearance

Ability to multi task and work in fast paced environment

Previous Helpdesk phone support in combination with customer-facing/onsite support is a strong differentiator

Ability to quickly learn proprietary CRM software

Professional appearance

Basic HTML knowledge and strong, demonstrated troubleshooting skills

Strong in-person, phone and written communication skills

Basic Networking knowledge beneficial

Oracle/SQL knowledge and experience - potential differentiator

Experience in Multimedia Design and Web Content Development is a strong differentiator

The selected candidate will need to be able to immediately obtain Public trust clearance and may need to be able to obtain a secret clearance if the customer needs it.

Typical education and experience: (Generally the level of education/experience desired, not necessarily required)

Typically requires BS degree and 2 – 4 years of prior relevant experience or Masters with less than 2 years of prior relevant experience.

Previous helpdesk/onsite support experience and familiarity with Technical Support Ticketing/Tracking Systems is preferred

Required Skills:

Windows 7/8/8.1/10, MAC OS, MS Office 2010, 2013, 2016 knowledge needed.
Internet Explorer, Chrome, Firefox, and Safari browser familiarity needed.

Desired Skills:

At least 1 year of experience working in a Congressmember's Governor's, or Federal State or local agency/office.

Knowledge or experience using IQ (Intranet Quorum) strongly desired.

Leidos Overview:
Leidos is a global science and technology solutions leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported pro forma annual revenues of approximately $10 billion for the fiscal year ended January 1, 2016 after giving effect to the recently completed combination of Leidos with Lockheed Martin's Information Systems & Global Solutions business (IS&GS). For more information, visit www.Leidos.com. The company’s diverse employees support vital missions for government and commercial customers. Qualified women, minorities, individuals with disabilities and protected veterans are encouraged to apply. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an Equal Opportunity Employer.
Other Locations:  
Link for schema