Help Desk Specialist (Alexandria, VA) - Secret Clearance required
The Identity Intelligence Division has an opening on a FBI DNA Database program for a Help Desk Specialist. Currently seeking a Tier 1/Tier 2 Help Desk Specialist providing IT/Hardware/Software support for customer based in 200+ Domestic and International locations.
Duties and Responsibilities:
•Responsible for effectively answering technical requests regarding the FBI DNA software.
•Assists in all activities of a Help Desk supporting a client's worldwide locations.
•Ensures that help desk tickets are tracked and closed appropriately.
•Maintains a service-oriented attitude in all situations.
•Interacts daily with supervisor, peer groups, and customers.
•Works on assignments that are complex in nature where judgment is resolving problems and making routine recommendations.
•Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
•This position requires the candidate to have a flexible schedule in order to support a help desk operation that runs from 6 a.m. to 7 p.m. EST.
•Maintain good writing, interpersonal communication, and problem-solving skills.
•Ability to work independently and be a contributing team member.
-Requires a High School Diploma and 3-5 years of prior relevant experience.
-Familiarity with remote access software required.
-Experience in client-server development, dial-up configuration or network connectivity.
-Excellent written and oral communication skills.
-Proven customer service to support a world class help desk.
-Experience with help desk software such as HEAT.
-Knowledge of DNA, Criminal Justice, and/or Forensic Science is a plus.
-Basic technical knowledge of Microsoft SQL server.
Leidos is a global science and technology solutions leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported pro forma annual revenues of approximately $10 billion for the fiscal year ended January 1, 2016 after giving effect to the recently completed combination of Leidos with Lockheed Martin's Information Systems & Global Solutions business (IS&GS). For more information, visit www.Leidos.com. The company’s diverse employees support vital missions for government and commercial customers. Qualified women, minorities, individuals with disabilities and protected veterans are encouraged to apply. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an Equal Opportunity Employer.