System Administrator

Job Number:
Job Category:
Information Technology - Systems
Day Job
Potential for Teleworking:
Clearance Level Must Currently Possess:
Clearance Level Must Be Able to Obtain:
Public Trust

The successful candidate will work within an ITIL environment and be responsible for providing 60% Wintel technical support for multiple enterprise data centers and 40% Local Deskside Support for the local site. In the event where there is a greater need for Deskside support this individual might be required to do less than the 60% of Wintel technical duties.

Handle escalations and high priority problems to resolve individually or engage other functional groups in discussions as needed to resolve or further troubleshoot customer, technology, or operational issues. Achieve successful outcomes and maintain focused and high performing customer support services.  Independently develops solutions, approaches, or makes recommendations to resolve wide range of complex or difficult problems (i.e. Network Drive mapping, log inspection, systems enhancements and etc.) for both internal/external customers including vendors.  Manage Windows Server 2008/2012 for a large user base environment.

Build, maintain, upgrade, and troubleshoot VMware ESX Hosts on HP Bladeframes. Support several hundred Virtual Machines in both the production and development environments. Be available for night and weekend on-call rotations. Provide backup support to Desktop support personnel.

Basic Qualifications for Wintel Services:

·         Basic knowledge of Windows 2008/2012 server administration, server builds, troubleshooting and support

·         Basic knowledge of Windows 2008/2012 NTFS and share permission, inheritance, file ownership

·         Basic knowledge of Printer Queue configuration and management

·         Knowledge of Remedy and/or Service Now (SNOW) Ticketing System

·         Basic understanding of Group Policies/Login scripts troubleshooting/reporting GPO’s

·         Basic understanding of infrastructure services:  DNS, WINS, DHCP

·         Basic understanding of Active Directory Group/User object manipulation

·         Good communication and documentation skills

Basic Qualifications for Desktop Support:

·         Be part of the Local support team that provides on-site desktop support coverage from 6AM to 6PM Monday through Friday

·         Proficiency in Windows Client Operating System (OS) (Windows 7, 8 & 10) troubleshooting and support

·         Knowledge of Printer configuration and management

·         Knowledge of Remedy and/or Service Now (SNOW) Ticketing System

·         Outlook client administration and troubleshooting

·         New User Setup (install laptops, docking stations, monitors, printers, and VOIP phones) at new users’ desks.

·         User Moves (move user equipment to new desk locations upon Service Request)

·         Support Full Time Telework employees (Primarily VPN issues, and issues connecting to network drives while at home)

·         Support Employees Working at Remote Sites (Primarily VPN connectivity issues)

·         Work with vendors to resolve warranty issues.

·         Manage the Dallas equipment inventory (keep an updated inventory of all equipment in SNOW)

·         Support Computer Refresh activities

·         Image / Wipe Laptops

·         Replace Toner for local printers and network printers

·         Ability to lift up to 50 pounds

·         Troubleshoot all user issues, including application issues, hardware issues, and physical network connectivity)

·         Attend weekly Regional Office Support Meetings

·         Be part of the Local support team that provides 24/7 Executive Support for the local executives

·         Respond to all Executive Support Requests within 15 minutes of a ticket being placed.  This requires 24/7 Coverage every day of the year.

  • Good communication and documentation skills


BS and 4 – 8 years of prior relevant experience or Masters with 2 – 6 years of prior relevant experience.  Experience may be substituted in lieu of degree


All candidates supporting the CMS programs must have lived in the United States at least three (3) out of the last five (5) years prior in order to be considered.

Leidos Overview:
Leidos is a global science and technology solutions leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported pro forma annual revenues of approximately $10 billion for the fiscal year ended January 1, 2016 after giving effect to the recently completed combination of Leidos with Lockheed Martin's Information Systems & Global Solutions business (IS&GS). For more information, visit www.Leidos.com. The company’s diverse employees support vital missions for government and commercial customers. Qualified women, minorities, individuals with disabilities and protected veterans are encouraged to apply. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an Equal Opportunity Employer.
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