General Clerk III

Job Number:
Job Category:
Administration / General Office
Day Job
Potential for Teleworking:
Clearance Level Must Currently Possess:
Clearance Level Must Be Able to Obtain:
Public Trust

The Customer Service Representative (CSR) will effectively and accurately respond to or properly route inquiries regarding Transportation Security Administration (TSA) Benefits, Payroll, Personnel, and Recruitment and Hiring questions. The CSR must provide the customer with accurate and complete responses, provide basic case status information, while meeting and exceeding their service expectations.


This is a temporary position, actual length of employment will vary based on hire date. The current contract end date is scheduled for December 2018. Length of employment may be subject to change due to current contract extensions or newly awarded contract/s. Contact Center hours of operation are Mon-Fri 5AM – 8PM, Sat 9AM – 1PM and Sun 10AM – 2PM MST. Shifts will be offered based on business needs with consideration to candidate availability.


Typically requires more than one year of customer service experience in a call center environment is preferred. Excellent oral and written communication skills, with a strong focus on quality and attention to detail. Strong customer service skills, able to build rapport, have a warm demeanor over the phone, confidently convey information and exceed customer expectations. Able to adjust quickly to changing priorities and conditions, copes effectively with complexity and change. Competent in Internet navigation, Dual-Screen usage, Microsoft Office Tools, Windows and other software applications as appropriate. Ability to interact positively with customers, peers and supervisors.  

Leidos Overview:
Leidos is a global science and technology solutions leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported pro forma annual revenues of approximately $10 billion for the fiscal year ended January 1, 2016 after giving effect to the recently completed combination of Leidos with Lockheed Martin's Information Systems & Global Solutions business (IS&GS). For more information, visit www.Leidos.com. The company’s diverse employees support vital missions for government and commercial customers. Qualified women, minorities, individuals with disabilities and protected veterans are encouraged to apply. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an Equal Opportunity Employer.
Other Locations:  
Link for schema