Call Center Operator

Job Number:
Job Category:
Information Technology - Systems
Day Job
Potential for Teleworking:
Clearance Level Must Currently Possess:
Clearance Level Must Be Able to Obtain:
Top Secret/SCI with Polygraph

(6:00pm to 6:00 am OR 6:00 am to 6:00 pm, three days one week, 4 days the next week).
Provides professional telephone operations support to answer and manage incoming calls from a variety of sources. All customer service support personnel must provide professional, courteous, resourceful support to all incoming calls. Personnel must be proficient in relevant computer applications, customer service principles and practices, call center telephony and technology, data entry, and clerical processes. Attention to detail is necessary to manage complexity of calls. All customer service personnel are considered essential personnel.

Typical Duties and Responsibilities:
 Answer calls frequently and professionally
 Respond to inquiries
 Provide managers with requested information in a timely manner
 Shift and overtime support to include weekends and holidays
 Complete call logs and call reporting
 Other duties as assigned 


Must possess a TS/SCI clearance with poly to be considered (no exceptions)
Proven customer service skills
 Ability to conduct effective and efficient transactions with customers
 Must be able to possess a calm and reassuring telephone manner
 Ability to adapt to changing work requirements with multiple tasks and priorities
 Proven experience with Microsoft Office Applications
5 years office experience with a BA from an accredited university or school or 9 years office experience in lieu of degree 

Leidos Overview:
Leidos is a global science and technology solutions leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported pro forma annual revenues of approximately $10 billion for the fiscal year ended January 1, 2016 after giving effect to the recently completed combination of Leidos with Lockheed Martin's Information Systems & Global Solutions business (IS&GS). For more information, visit www.Leidos.com. The company’s diverse employees support vital missions for government and commercial customers. Qualified women, minorities, individuals with disabilities and protected veterans are encouraged to apply. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an Equal Opportunity Employer.
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